Frequently Asked Questions

What kind of products do you sell?

Bookish & Besotted creates romance-reader gifts, apparel, scents, accessories, home pieces, digital products, and officially licensed merchandise.

Our collections are inspired by the moods, tropes, and fictional obsessions romance readers know and love — from dark and dangerous to sweet and devoted, spicy and unhinged, and cozy and obsessed.

Are all of your products spicy?

No. Some are bold and cheeky, some are dark, some are soft and romantic, and some are made purely for cozy reading nights.

If you prefer a particular vibe, our Shop by Mood collections are the easiest place to start.

Do you sell books?

No. Bookish & Besotted sells products created for romance readers, but we do not sell books.

Are your licensed products official?

Yes. Products identified as officially licensed are created and sold with permission from the rights holder.

Only products specifically marked as officially licensed should be considered part of a licensed collection.

How often do you release new products?

New products and collections are released throughout the year rather than on a fixed schedule.

Join the Besotted List for early access to new drops, restocks, and special releases.

Do you offer gift bundles?

Gift bundles and reading-night sets may be available seasonally or as part of select collections.

Check the Gifts section for current options.

Do you offer gift notes?

If a gift-message option is available at checkout, you are welcome to include a short note with your order.

How do digital downloads work?

Digital products are delivered electronically after purchase.

You will receive access using the email address entered at checkout. No physical product will be shipped for digital-only purchases.

Please make sure your email address is entered correctly before completing your order.

Can digital products be returned?

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally non-refundable.

If you have trouble accessing your files, contact us and we’ll help.

How much is U.S. shipping?

U.S. shipping is currently:

• $5 flat-rate shipping on orders up to $50

• Free U.S. shipping on orders over $50

Any current shipping promotion shown at checkout or on the site will take precedence.

How long does processing take?

Processing times vary by product.

Some items are made or printed to order, while others may ship from existing inventory.

Please check the individual product page for the most current processing information.

How long does delivery take?

Delivery time begins after your order has finished processing and shipped.

Transit times vary by carrier and destination. Tracking information will be sent when available.

Will my entire order arrive together?

Not always.

Some Bookish & Besotted products are produced or fulfilled by different partners, so items from the same order may arrive in separate packages.

If your order ships separately, you may receive more than one tracking number.

Do you ship internationally?

International shipping availability and rates are shown at checkout based on the destination and products in your order.

Customers outside the United States may also be responsible for customs fees, import duties, taxes, or other charges required by their country.

These charges are not controlled by Bookish & Besotted.

How can I track my order?

Once tracking is available, it will be sent to the email address used at checkout.

Please check your spam or promotions folder if you don’t see the tracking email.

What should I do if my package hasn’t arrived?

First, check your tracking information for the most recent carrier update.

If tracking shows the package as delivered but you cannot locate it, check around the delivery area and with household members or neighbors when appropriate.

If you still need help, contact us with your order number and we’ll review the situation with you.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging, when applicable

We’ll review the issue and help determine the appropriate next step.

What is your return policy?

Return eligibility depends on the type of product and the reason for the return.

Made-to-order, personalized, digital, opened scent products, and certain licensed items may have different return restrictions.

Please review our current Return & Refund Policy before purchasing for complete details.

Can I exchange apparel for a different size?

Because some apparel is produced to order, size exchanges may not always be available.

Please review the size chart on the product page carefully before ordering.

If there is a problem with the item you received, contact us with your order number.

How should I choose an apparel size?

Use the size chart provided on the individual product page.

Sizing may vary between garment styles, so we recommend checking the measurements rather than choosing only by your usual size.

How do I care for apparel?

Follow the care instructions listed on the individual product page.

For printed apparel, washing inside out in cold water and avoiding high heat can generally help preserve the design.

How strong are your scents?

Scent perception is personal and can vary by fragrance, room size, and individual sensitivity.

Product pages include scent descriptions to help you choose the best fit for your reading space.

Are your scented products safe around pets or children?

Scented products should always be used according to the instructions and safety information provided with the product.

Keep candles, wax products, sprays, oils, and diffusers out of reach of children and pets.

Because individual animals and people can have different sensitivities, consult an appropriate veterinarian or medical professional if you have specific concerns.

Can I use room and linen sprays on fabric?

Always follow the directions on the specific product.

When using a spray on fabric, test a small, inconspicuous area first, especially on delicate or light-colored materials.

How should I use candles safely?

Never leave a burning candle unattended.

Keep candles away from children, pets, drafts, and flammable materials, and follow all safety instructions provided with the candle.

Do you restock sold-out products?

Some products are restocked, while others may be limited or seasonal.

Joining the Besotted List is the best way to hear about restocks and returning favorites.

Can I suggest a product or collection idea?

Absolutely.

We love hearing what romance readers want to see next. Product polls and subscriber feedback may also be used to help shape future releases.

How can I contact Bookish & Besotted?

Use the Contact page on our website for order questions, product questions, or general support.

For order-related questions, include your order number so we can help you more quickly.